Return Policy

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Return & Refund Policy

At Romyco, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unopened, and in its original condition.
  • The product must be returned in its original packaging.
  • A valid order confirmation or proof of purchase is required.

Non-Returnable Items

Returns and refunds will not be accepted for:

  • Products damaged due to misuse, improper handling, or incorrect installation.
  • Customized or made-to-order products.
  • Products returned without their original packaging.
  • Items purchased during clearance sales or promotional offers.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds are processed within 7–10 working days.
  • The refund will be credited to your original payment method.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you may choose one of the following:

  • Replacement of the product (subject to availability), or
  • Full refund.

Please contact our customer support as soon as possible after receiving your order.

Shipping Charges

Shipping charges are non-refundable, except in cases where the return is due to an incorrect or damaged product delivered by Romyco.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Need Assistance?

For any questions regarding returns, refunds, or replacements, please contact our customer support team: